What is the ethical principle a representative should follow while interacting with claimants?

Transparency and honesty are fundamental ethical principles for any representative working with claimants. When interacting with individuals seeking assistance, it is imperative to provide clear and truthful information about their rights, the claims process, and the likelihood of success. This builds trust and fosters a positive working relationship, ensuring that claimants feel respected and informed about their situation.

By adhering to these principles, a representative not only upholds their professional integrity but also ensures compliance with legal and ethical standards in the field. This approach helps avoid misunderstandings and potential conflicts that could arise from misinformation or lack of clarity. Ultimately, practicing transparency and honesty contributes to better outcomes for claimants, as they are more likely to make informed decisions based on accurate information. In contrast, options such as deceit, reputation management, or profit maximization stray from these essential ethical standards and can lead to damaging consequences for both the representative and the claimants they serve.