What must EDPNA representatives explain about the review process to clients?

EDPNA representatives must provide clients with a clear understanding of the review process, including the potential outcomes and timelines of reassessments. Transparency in communicating these factors is essential, as clients need to be realistic about what to expect during the review of their cases. This includes both the possibilities for different outcomes—such as approval, denial, or need for further information—and an estimation of how long the reassessment might take. By explaining these aspects, representatives help clients to be prepared and informed, which can alleviate anxiety and foster trust in the process.

Highlighting only the positive outcomes would not provide a full picture, potentially leading to misunderstandings. Suggesting that the review process is always quick and straightforward misrepresents the reality, as cases can vary significantly in complexity and processing time. Guaranteeing a positive outcome is misleading and creates false hope, which could lead to disappointment if the result is not as expected. Thus, providing comprehensive and realistic information about the review process is both ethical and beneficial for clients.