What was the status of John’s claim when he sought help from a representative?

The correct answer indicates that John's claim had been denied when he sought assistance from a representative. A denied claim reflects a situation where the reviewing body, such as a government agency or insurance company, has completed their evaluation of the evidence and determined that the claim does not meet the criteria for approval.

When a claim is denied, it often prompts the claimant to seek help from a representative to understand the reasons for denial and the potential options for appeal or reapplication. This situation underscores the importance of having knowledgeable support to navigate the complexities of the claims process.

In contrast, if the claim had still been under review, it would imply that a decision had not yet been made, leaving room for possible approval or denial. An approved claim indicates that the claim was favorably evaluated, which would eliminate the need for representation to address denial issues. If the claim had been reopened, it would suggest that it was initially denied but later reconsidered, which again would indicate a different status that would not align with the information given in the question. Therefore, understanding the implications of a denied status is crucial for determining the next steps in the claims process.