When discussing the review process, what should representatives make clear to their clients?

It's important for representatives to convey to their clients that outcomes and timelines can vary significantly during the review process. This understanding is crucial because each case is unique and influenced by numerous factors such as the specifics of the situation, the data provided, and the complexities of the review itself. By communicating that variability is a natural part of the process, clients can set realistic expectations about the potential outcomes and timelines. This can help alleviate frustration or disappointment if results are not as anticipated and fosters trust and open communication between the representative and the client.

Addressing the options that are not correct, stating that all reviews will result in a positive change is misleading, as not every case leads to favorable results. Advising clients to avoid asking questions undermines their ability to stay informed and engaged in their case. Lastly, conveying that only negative outcomes should be communicated is not comprehensive; clients need to be made aware of all potential outcomes for a balanced perspective.